Hours of Operation: M-F 7:30am – 4:30pm Central Standard Time

What you need, when you need it. Fidelity MLS is dedicated to the success of our LAMPS™ Business Clients. If your support representative is unavailable for any reason, your call will be answered by the next available representative. Should you choose to leave a message, you will receive a return call within 4 business hours. All emails will be answered within 24 business hours.

DCL Ticket Program – this program is used to track call information and resolution and will replace the issue tracking system (lampsusers.com) which you have used in the past. The following information is recorded for each call: customer name, phone number, email, customer issue/problem and the resolution. At the end of the call, you will be given a ticket number for the call so that if you need to call back, you can pick up right where you left off.

On-Site Training – as you’ve had in the past, Fidelity can provide additional onsite consulting for a minimal fee to assist your organization in utilizing the LAMPS to optimize your business.